0207 993 6616 info@ezcash.me.uk

Complaint Procedure

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Contact either Head Office or your local Branch verbally, in writing or electronically outlining your complaint, where the Manager will try to deal with the matter to your satisfaction by no later than close of business on the day after your complaint.

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If you are not satisfied with the explanation the Internal Complaints Procedure requires you to contact the Compliance Manager via any of the above means at Ezcash Ltd, Renewal Trust Business Centre,Hawksworth Street,Nottingham,England. NG3 2EG or via e-mail: info@ezcash.me.uk outlining the nature of your complaint.

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The compliance Manager will enter your complaint into the Complaints Register and acknowledge the complaint promptly outlining who will be dealing with your particular enquiry. You will be kept informed of the progress of your complaint. A final response letter should be issued no later than 8 weeks after your complaint was received.

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If you are not happy with the written explanation from Head Office, the next stage will be for you to contact the Company Chief Executive at the above address within 8 weeks, who will look into the matter personally as final arbitrator. Complaints will be considered closed by the Compliance Manager after eight weeks from the date of the Company final response letter relating to your complaint.

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You may still refer the complaint if you are still dissatisfied, to the Financial Ombudsman Service providing you do so within 6 months from the date of the final response letter by writing to : –

Banking and Loans Division, Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall, London, E14 9SR
Tel: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk

Please note, the Financial Ombudsman Service will not enter into investigation of any complaint unless you have followed the Internal Complaints Procedure outlined above.

Have any questions?

Call us Now 0207 9936616

Have any questions?

Call us Now
0207 9936616

HEAD OFFICE

Renewal Trust Business Centre
Hawksworth Street
Nottingham
England NG3 2EG

CALL US

SUPPORT : 0207 9936616
                    0793 2329898
                    0203 5385329

EMAIL US

info@ezcash.me.uk

Ezcash is one of the UK’s premier money transfer specialist, also the market leaders in providing, consistently high quality services to our customers since 2009. Join us and experience the safety, convenience and satisfaction enjoyed by thousands of our regular customers.

OPERATING HOURS

Monday - Sunday
9.00 am - 7.00 pm

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