Privacy Policy

Lanka Services Limited (Trading as Ezcash)

At Lanka Services Limited (“we”, “our”, “us”), trading as Ezcash, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lanka Services Limited is a UK-registered company authorised as a Money Service Business (MSB), specialising in international remittance services.
Company Registration Number: [Insert Company Number]
Registered Office: Office 10, The Renewal Trust Business Centre, Hawksworth Street, Nottingham, NG3 2EG
Email: info@ezcash.me.uk

2. What Information We Collect

We may collect and process the following personal information:

• Identification Data: Name, date of birth, nationality, photo ID (e.g., passport, driving licence).
• Contact Information: Phone number, email, postal address.
• Financial Data: Bank account details, transaction history, source of funds, purpose of remittance.
• Verification Data: Proof of address (utility bills, tenancy agreements), copies of identification documents.
• Device/Usage Data: IP address, browser type, device information, and usage behaviour if you access our services online.

3. How We Collect Your Data

We collect personal data when:

• You register for our services online, via phone, or in person.
• You send or receive money using our services.
• You contact our support or customer service teams.
• You are referred to us by an agent or partner.
• You interact with our website, app, or marketing communications.

4. Why We Use Your Information

We use your personal information to:

• Provide you with remittance and payment services.
• Comply with legal and regulatory obligations (e.g. anti-money laundering, Know Your Customer).
• Confirm your identity and prevent fraud.
• Communicate with you regarding your transactions or service updates.
• Improve our services and customer experience.
• Maintain internal records for compliance and auditing purposes.

5. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

• Contractual necessity – to fulfil our agreement with you.
• Legal obligation – to comply with applicable laws and regulatory requirements.
• Legitimate interest – to manage and improve our services, prevent fraud, and ensure network and information security.
• Consent – when required for optional services or communications (e.g. marketing).

6. Who We Share Your Data With

We may share your information with:

• Our employees, agents, and payout partners to process your transactions.
• Financial institutions and correspondent banks.
• Regulatory bodies (e.g. HMRC, FCA, NCA) as required by law.
• Third-party service providers such as ID verification platforms, software and IT providers.
• Law enforcement authorities when required by law.

We ensure that any third parties handling your data do so in compliance with data protection laws.

7. International Transfers

Some of your personal data may be transferred outside the UK and EEA, especially where remittance services are sent to or received from overseas. In such cases, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Data processing agreements
• Equivalent data protection standards in the receiving country

8. How Long We Keep Your Data

We retain personal data for a minimum of five (5) years from the date of your last transaction, as required by financial regulations. After that period, your data may be securely deleted or anonymised unless we are legally required to retain it for longer.

9. Your Rights

You have the following rights under the UK GDPR:

• Right to access – obtain a copy of your personal data.
• Right to rectification – correct inaccurate or incomplete data.
• Right to erasure – request deletion of your data in certain circumstances.
• Right to restrict processing – limit the way we use your data.
• Right to object – to certain types of processing (e.g. marketing).
• Right to data portability – transfer your data to another provider.

To exercise any of these rights, please contact us at info@ezcash.me.uk. We will respond within one month.

10. Cookies and Online Tracking

If you use our website, we may use cookies to improve functionality and track user behaviour. You will be given the option to accept or reject non-essential cookies.

11. Data Security

We implement strict security measures to protect your personal information from unauthorised access, misuse, or disclosure. These include encryption, secure servers, firewalls, and access controls.

12. Complaints and Contact

If you have concerns about how we handle your data, you can contact our Data Protection Officer (DPO) at:

Email: info@ezcash.me.uk
Post: Data Protection Officer, Lanka Services Limited, Renewal Trust Business Centre, Hawksworth Street, Nottingham, NG3 2EG

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on our website and, where appropriate, notified to you by email or in writing.