At Ezcash, your security, trust, and satisfaction are at the heart of everything we do. Below you’ll find important information on how we keep you safe, how we operate, and what you can expect from our services.

To comply with regulatory requirements, we must verify your identity when you register. This includes confirming your ID, address, and transaction preferences.

How We Protect You:

• • We never ask for sensitive information. We will never contact you by phone or email requesting your account details, one-time passcodes, or passwords. If you receive such a request, end the call and contact us directly.
  • Unique login credentials. Your email and password are unique to your Ezcash account. Never share them with anyone.
  • Strong Customer Authentication (SCA). In line with EU regulations, you’ll need to confirm your identity using a password and a verification code sent to your registered email or mobile number.

Tips for Secure Access:

• • Use secure and private internet connections
  • Set strong, unique passwords
  • Never share your login or personal details
  • Install antivirus software and firewalls

Ezcash is authorised by the Financial Conduct Authority (FCA) as a Small Payment Institution (FRN: 564518) and registered with HM Revenue & Customs as a Money Service Business.

• • Our aim is to process and release all payments on the same day, although delays can occur due to bank holidays, weekends, or technical issues.
  • Please note: Money remittance is not considered a regulated investment activity and is therefore not protected under the Financial Services Compensation Scheme (FSCS).

Fraudsters continuously adapt their tactics. While Ezcash performs rigorous checks to detect fraudulent activity, it’s essential that customers remain alert.

Common Scam: Authorised Push Payment (APP) Fraud

This occurs when you’re tricked into authorising a payment to a scammer, often under false pretenses.

Visit these trusted sources to learn more:

• • FCA ScamSmart: fca.org.uk
  • Payment Systems Regulator: psr.org.uk/app-scams
  • Metropolitan Police Guide: The Little Book of Big Scams

Important: Ezcash does not provide UK bank accounts. As we are a money remittance provider only, we are unlikely to fall within the reimbursement scope for APP fraud under current regulations.

If You Suspect Fraud:

• • Call us: 0207 993 6616
  • Email us: info@Ezcash.me.uk
  • Report externally: Contact Action Fraud or call 0300 123 2040

Ezcash is committed to treating all customers with fairness, dignity, and care — especially those who may be in vulnerable situations, whether temporarily or permanently.

If you have specific needs or circumstances you’d like us to consider, please let us know. We will handle all information confidentially and with sensitivity.

Contact our support team: info@Ezcash.me.uk

We strive to provide highly competitive exchange rates that are often better than those offered by banks and similar service providers.

What Influences Your Rate:

• • The current market (interbank) rate
  • The currency you’re sending
  • The amount of money being transferred
  • Delivery urgency and frequency (one-off or recurring)

Additional Notes:

• • Some intermediary banks may deduct a small fee (typically up to £25) before the funds reach your beneficiary. This is outside of our control.
  • Our overall service reflects more than just price — it includes support, reliability, and speed.

Why Customers Choose Ezcash:

• • Friendly, personal service — we prefer to speak directly with our customers
  • Updates on currency market trends and timing advice
  • Expertise in Sri Lanka-focused money transfers
  • Proactive updates and problem-solving
  • Fast, reliable delivery (same-day transfers in most cases)

 Need help or have questions?
📞 Call us: 0207 993 6616
📧 Email: info@Ezcash.me.uk