Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the money transfer and related services provided by Lanka Services Limited, trading as Ezcash (“we,” “us,” or “our”), a company registered in England and Wales under Company Number 7657291, with registered address at [insert full address].

By using our services, you agree to be bound by these Terms. Please read them carefully.

 

2. Our Services

We provide the following services:

• • Domestic and international money transfers
  • Foreign exchange services
  • Mobile wallet and bank deposit payments
  • Cash pick-up arrangements
  • Other ancillary services associated with remittances

Ezcash is registered with HM Revenue & Customs (HMRC) as a Money Service Business (MSB).

 

3. Eligibility

To use our services, you must:

• • Be at least 18 years old
  • Provide accurate and complete personal identification (e.g., passport or national ID)
  • Provide valid proof of address
  • Use the service for lawful purposes only

We reserve the right to decline or restrict service at our sole discretion.

 

4. Customer Verification (KYC)

As part of our compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, we are required to:

• • Verify your identity and address
  • Request additional information for high-value or suspicious transactions
  • Report certain transactions to relevant authorities

Failure to provide requested information may result in delays or cancellation of your transaction.

 

5. How to Use Our Service

To send money, you must:

• • Register or login to your Ezcash account
  • Enter recipient and transaction details
  • Choose your payment method (card or bank transfer)
  • Confirm the transaction

Once the payment is received and cleared, we will process the transfer to your chosen payout method (bank, mobile wallet, or cash pick-up).

 

6. Fees and Exchange Rates

• • Fees and exchange rates are shown before confirming a transaction.
  • Exchange rates are subject to change based on market fluctuations.
  • Additional third-party fees (e.g., intermediary bank fees) may apply.

7. Transaction Limits

• • Transaction limits may apply based on your verification status, destination country, and payment method.
  • We reserve the right to impose or change limits at any time without notice for compliance or security reasons.

8. Transaction Processing and Delivery

• • Standard processing times vary by destination and payment method.
  • We are not responsible for delays due to banking hours, recipient verification, or unforeseen events.
  • Delivery times are estimated and not guaranteed.

9. Cancellations and Refunds

• • You may request cancellation of a transaction before it has been processed to the recipient.
  • If the transaction has been processed, refunds are only possible if the funds have not yet been collected or deposited.
  • Refunds will be made to the original payment method, less applicable charges.

10. Your Responsibilities

By using our services, you agree:

• • Not to use Ezcash for illegal purposes
  • To provide truthful and accurate information
  • To notify us immediately of any unauthorized use or suspected fraud
  • To comply with all applicable laws in the UK and in the recipient’s country

11. Prohibited Transactions

You must not use our service for:

• • Purchase or sale of illegal goods or services
  • Fraudulent activities or scams
  • Financing terrorism or other criminal activities
  • Payments related to gambling, adult content, weapons, or unlicensed charities

Violations will be reported to relevant authorities and may result in permanent suspension of service.

 

12. Account Suspension or Termination

We may suspend or terminate your access if:

• • We suspect fraud or unlawful activity
  • You breach these Terms
  • Required by law enforcement or regulators

We may also restrict your account temporarily during investigations.

 

13. Data Protection and Privacy

• • Your personal data is processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy.
  • By using our services, you consent to the collection, processing, and use of your data for regulatory and service-related purposes.
  • We do not sell or share your data with third parties without consent, except as required by law.

14. Liability

• • We are not liable for indirect losses, delays caused by third parties, or force majeure events.
  • Our total liability is limited to the amount of the affected transaction, unless otherwise required by law.
  • You are responsible for ensuring the accuracy of recipient information.

15. Changes to Terms

We reserve the right to update or amend these Terms at any time. Changes will be communicated via email or through our website. Continued use of our services after updates constitutes acceptance of the new terms.

 

16. Complaints and Dispute Resolution

If you have a complaint, contact us:

Email: info@ezcash.me.uk
Phone: [Insert number]
Address: [Insert full address]

We aim to resolve all complaints within 15 business days. If you are not satisfied, you may contact the Financial Ombudsman Service:

• • Website: https://www.financial-ombudsman.org.uk
  • Phone: 0800 023 4567

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

 

18. Contact Information

Lanka Services Limited t/a Ezcash
Registered in England & Wales – Company No: 7657291
Registered Address: Office 10, Renewal Trust Business Centre, 3 Hawksworth St, Nottingham NG3 2EG, United Kingdom
Email: info@ezcash.me.uk
Website: https://www.ezcash.me.uk